Terms of Service

1. Overview

These Terms govern your use of the Handmade Heaven Creation Soap and Bathing Products website and all products and services offered.

We reserve the right to update, modify, or replace any part of these Terms at any time by posting updates on our website. Continued use of the website after such changes means you accept those updates.

2. Eligibility

By using our website, you confirm that you are at least 18 years old or are using it under the supervision of a parent or legal guardian.

3. Products

• All soaps and bath products are handmade in small batches, so slight variations in color, design, or fragrance may occur.
• Product descriptions, ingredient lists, and images are provided for reference and may vary slightly from actual products.
• We recommend performing a patch test before using any new product.

4. Orders and Payments

• All prices are in Indian Rupees (INR) and inclusive of applicable GST.
• We accept payments via UPI, credit/debit cards, and net banking through secure payment gateways.
• Orders are processed only after full payment is received.
• We reserve the right to cancel any order due to pricing errors, stock unavailability, or payment issues.

5. Shipping and Delivery

• Orders are usually shipped within 2–4 working days of confirmation.
• Delivery timelines depend on your location (typically 5–10 working days within India).
• Shipping charges (if applicable) will be displayed during checkout.
• We are not responsible for delays or damage caused by courier services or unforeseen circumstances.

6. Cancellations, Returns & Refunds

• Orders can be cancelled only before dispatch.
• Due to hygiene and safety reasons, returns or exchanges are not accepted for opened or used products.
• If a product arrives damaged or incorrect, please contact us within 48 hours of delivery with photos.
• Refunds (if approved) will be processed to the original payment method within 7–10 business days.

7. Intellectual Property

All trademarks, logos, text, designs, and images displayed on this website are the property of Handmade Heaven Creation Soap and Bathing Products.

You are not permitted to copy, reproduce, distribute, or exploit any part of the website without prior written permission.

8. User Conduct

You agree not to:

• Use the site for any unlawful or fraudulent purpose.
• Attempt to interfere with website operations or security.
• Submit false, misleading, or harmful information.

9. Disclaimer and Limitation of Liability

• Our products are made with natural ingredients and tested for general safety, but results may vary by skin type.
• Handmade Heaven Creation Soap and Bathing Products shall not be held responsible for allergic reactions, sensitivities, or misuse of products.
• To the maximum extent permitted by law, we are not liable for any direct or indirect damages arising from use of our website or products.

10. Contact Information